What to Expect from Our

COVID Protocol

We cannot thank you enough for your trust in our team as we’ve worked with your animals throughout this pandemic! We are thrilled to welcome you back into our hospital for in-person appointments, and we ask that clients adhere to the following protocols:

Please call or text us with your pet’s name to let us know you’ve arrived for their appointment at:

Our team will call you at the phone number you provide to discuss your pet’s history and review the goals of your appointment over the phone (whether annual exam and wellness vaccines or medical concerns for your sick pet). The Veterinary Nurse or Assistant working on your pet’s case will then meet you at the front door and bring you directly into an exam room (learn more about who you’re working with today on our ‘Meet our Staff’ page!).

We are allowing one person into the hospital with a pet at a time, and do require that you wear a mask that covers both mouth and nose for the duration of your pet’s appointment while in the hospital.

If you are unable to wear a mask, or do not feel comfortable coming inside the hospital please just let us know, we are happy to continue to offer ‘curbside’ services in these cases.

To further ensure safety for both you and our team we have outfitted each of our exam rooms, treatment area, and lobby with medical grade HEPA filters which remove 99.9% of harmful toxins from the air including allergens, odors, VOCs, smoke, pollen, pet dander, dust, smog, contaminants, and viruses and bacteria down to 0.1 microns in size.

Our rooms are cleaned and decontaminated with medical grade cleansers between every appointment; our hospital uses Trifectant brand cleanser which is a biodegradable, broad-spectrum disinfectant that kills 99.99% of major viral, bacterial, and fungal pathogens. Trifectant is a safe disinfectant powder with no environmental residue problems and has exceptionally low toxicity, making it recommended and safe for use in veterinary hospitals.

Our staff is committed to wearing masks during all in-person interactions with you, and appreciate that you are doing the same to keep us safe! Thank you all for your continued support and your trust!

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